Canyon User Portal

Knowlegebase and user support center for Canyon products.

Knowledge base 36 articles

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The smart-watch does not detect my location correctly
The watch doesn't connect, it sends a message: “There is no connection to the server”
The GSM watch doesn't connect
I disconnected the charger from the watch without disconnecting it from the power source. The charger is magnetized to the strap and the strap becomes hot.
Sensor data is incorrect (number of steps taken, heart rate, blood oxygen level, etc. do not match valid data)

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