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Knowledge base

  • My smartphone's camera remote control feature doesn't work
    • updated 2 years ago
  • The weather is not displayed or the temperature readings do not correspond to the actual values according to the data from other measuring devices
    • updated 2 years ago
  • Heart rate measurement statistics are not collected for me
    • updated 2 years ago
  • My watch says everything in English. How do I set another language?
    • updated 2 years ago
  • I have a device with IP68 protection class, but after taking a bath, the device failed/started working incorrectly
    • updated 2 years ago
  • Sensor data is incorrect (number of steps taken, heart rate, blood oxygen level, etc. do not match valid data)
    • updated 2 years ago
  • I disconnected the charger from the watch without disconnecting it from the power source. The charger is magnetized to the strap and the strap becomes hot.
    • updated 2 years ago
  • I did not manage to pair my Bluetooth Smart Watch to my smartphone.
    • updated 2 years ago
  • Questions regarding the kids watch "MyDino" KW-33
    • updated 2 years ago
  • Questions regarding the fitness band Canyon "Smart Coach" SB-75
    • updated 2 years ago

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